FAQ

  1. How do I check the status of my order?
You can email orders@alisonlou.com and we are happy to update you. If your order has shipped you will receive an automated email with your tracking number.
 
  1. Will I be charged sales tax?
Sales tax applies to orders shipped and/or picked up in New York State.
 
  1. I love your work, but I want something custom! What should I do?
We love creating something custom and one of kind. Please email us with your request at orders@alisonlou.com and a customer service representative will be in touch. Please note custom commissions come with a design fee.
 
  1. I want a MRS. Ring, but I need more than 1 letter! What should I do?
We can do almost anything just email us at orders@alisonlou.com and a customer service representative will be in touch. Custom designs to come with an additional fee.
 
  1. I received an Alison Lou piece as a gift and want to exchange or return it. What are next steps?
Please email us at orders@alisonlou.com with your name, the name of the person who gave it to you and what you want to exchange it for. Gifts from ALISON LOU are only able to be exchanged.
 
  1. I want a ring in a size that is not available on your site. Can I still order it?
Of course, but please be in touch first with us at orders@alisonlou.com. Not all ring styles are available in all sizes.
 
  1. I have a promo code. Does it expire?
Please note any promo codes that are valid come directly from our mailing list. The mailer will state the dates for the window of use. Promo codes do expire and cannot be applied to previously placed orders.
 
  1. I have a store credit. Can I use it online? Does it expire?
All store credits can be used online by contacting orders@alisonlou.com. We will be able to process you order for you and apply your store credit at this time. Store credits expire after 365 days.
 
  1. What does final sale mean?
Final sale means the item cannot be returned or exchanged. No exceptions. This applies to all custom orders, sale items, LOUCITE and any other items we have noted.
 
  1. Do you offer gift-wrapping?

    Yes! Please just check the gift-wrapping option at check out. All gift-wrapped orders are wrapped in custom ALISON LOU wrapping paper and with an ALISON LOU bow. We can also include handwritten notes if requested.

  2. What size ring am I?
    We know figuring out your ring size is tricky, please use our Ring Size Chart to help with your Alison Lou purchase.