If your ALISON LOU purchase needs to be repaired for any reason please contact us directly at Please include your name, order number if applicable and reason for repair.
All repairs are done on a case-by-case basis. No repairs on LOUCITE pieces.
If your piece requires repair and is within the first year of purchase, ALSION LOU will cover the cost upon approval from a customer service representative. Not all repairs will be approved and covered.  

There may be an additional charge for your repair, which you will be notified of prior to the work being done. Repairs can take up to 4 weeks to process and ship depending on the work needed.
  • Ring Sizing - repair fee starts at $50 and up
  • Chain Replacement - $175 and up
  • Enamel Repair - $50 and up

All repairs are subject to shipping charges. 

Please do not send in an item for repair without contacting our team first.

We reserve the right to deny any unreasonable repairs.