All orders are processed and shipped from New York City. Please note orders are processed pending item availability and credit card verification (for international orders). You will be contacted if there are any issues with your order.
- Orders placed Monday – Friday before 12pm EST for in-stock items will be processed and shipped same day.
- Orders placed Monday – Friday after 12pm EST for in-stock items will be processed the next business day.
- Orders placed Friday after 12pm EST through the weekend will be processed the next business day, Monday.
Please note there are exceptions to the above. If you need your order in a hurry please contact us at email@example.com prior to make sure your item is in stock and ready to ship.
Free Ground Shipping on all orders $500 and up
- In-store Pick Up* (20 East 69th Street, NY) – Free
- Standard Shipping - $10
- 2nd Day Air - $45
- Overnight - $70
- New York City Messenger* - $15
PROCESSING TIME/CUSTOM ORDERSAll back-ordered, out of stock, and custom pieces including: Custom Word Necklaces, Mrs. Rings, Ms. Rings, Custom Enamel / Color Option Pieces (when you select the color of any style) and Letter Pieces are made-to-order and take an additional 10-15 business days to produce.
Please note we cannot guarantee stock on all items. If you need something by a specific date or in a hurry please contact us at firstname.lastname@example.org first. We are happy to assist you.
INSURANCEWe fully insure your order all the way to you, which means your shipment is risk-free in transit.
For added security, we require a signature for all orders over $500 USD. If you choose to waive this, note that we are not responsible for any lost items.
All purchases (except for custom pieces) can either be exchanged or returned for store credit only within 10 days of receiving your order. If for some reason you want to make an exchange, we've made it is easy using our collection service. Just make sure you request your Exchange Merchandise Authorization (EMA) number within 10 days of receiving your order. If your exchange is of lesser value, the balance will remain in store credit. Store Credit is valid for 1 year from the date of issue.
Please email email@example.com with your order number in the subject line and we will issue you an EMA number.
Once you receive your EMA number, we will email you a UPS label and you can ship back your package. Please note a $10 fee will be deducted from your return for the use of the label. Exchanges must be picked-up by UPS within 4 days of receiving your pre-paid UPS return label. All items returned should have a Exchange Merchandise Authorization (EMA) number and unidentified returns may be returned to the sender.
Just drop your shipment off at your local UPS store or at any UPS facility. Attach the UPS label on the outside of the box and seal your package for the driver to collect.
Please note your exchange will be less any original shipping charges. These are non-refundable. This is in addition to the $10 fee for using a return shipping label provided by Alison Lou.
Items should be sent back in brand new condition, unused, and with all ALISON LOU tags still attached. Items sent for exchange that are damaged, worn, soiled or altered will not be accepted and may be sent back to the customer. Please also note, if there are special circumstances surrounding your exchange, a 15% restocking fee can be applied at our discretion.
All custom orders (not limited to Mrs Rings, Custom Enamel Studs, Custom Word Necklaces, Mrs. Rings, Ms. Rings, Custom Enamel / Color Option Pieces (when you select the color of any style) and Letter Pieces) are FINAL SALE. This is also noted on the product page.
All items on Sale are FINAL SALE once shipped and are therefore ineligible for exchange.
All items purchased with Merchandise Credit are FINAL SALE and are therefore ineligible for exchange.
If you purchased an item from an outside retailer and would like to return or exchange it, this must be done at the retailer. We are only able to process exchanges on pieces purchased directly from our store or alisonlou.com.
We ship internationally for $100. For all orders shipping outside of the US the ship-to recipient we will be responsible for any taxes or customs duties incurred.
All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
All purchases must be paid for in U.S. dollars at the prices shown on our website
REPAIRSIf your ALISON LOU purchase needs to be repaired for any reason please contact us directly at firstname.lastname@example.org. Please include your name, order number if applicable and reason for repair.
All repairs are done on a case-by-case basis.
If your piece requires repair and is within the first year of purchase, ALSION LOU will cover the cost upon approval from a customer service representative. Not all repairs will be approved and covered.
There may be an additional charge for your repair, which you will be notified of prior to the work being done. Repairs can take up to 4 weeks to process and ship depending on the work needed.
- Ring Sizing - repair fee starts at $50 and up
- Chain Replacement - $175 and up
- Enamel Repair - $50 and up
Please do not send in an item for repair without contacting our team first.
We reserve the right to deny any unreasonable repairs, returns, and/or exchanges.
All in-store purchases can be either exchanged or returned for store credit within 10 business days of purchase. If your exchange is of lesser value, the balance will remain in store credit. Store Credit is valid for 1 year from the date of issue. Please note all custom orders made in store are final sale (this includes, but is not limited to: Mrs Rings, Custom Word Necklaces, Custom Enamel Option Pieces).
JEWELRY CAREAll ALISON LOU pieces are made under fair trade in both sourcing and manufacturing. All pieces are made of 14K Yellow, White, or Rose Gold. Some pieces feature enamel or precious stones.
If your ALISON LOU piece has enamel please keep it away from extreme cold or heat as it can melt or crack.
Jewelry can scratch with wear; this is normal, and just shows how much you love your ALISON LOU piece. We recommend keeping your jewelry in the provided pouch when you are not wearing it.
- How do I check the status of my order?
- Will I be charged sales tax?
- I love your work, but I want something custom! What should I do?
- I want a MRS. Ring, but I need more than 1 letter! What should I do?
- I received an Alison Lou piece as a gift and want to exchange or return it. What are next steps?
- I want a ring in a size that is not available on your site. Can I still order it?
- I have a promo code. Does it expire?
- I have a store credit. Can I use it online? Does it expire?
- What does final sale mean?
Do you offer gift-wrapping?
Yes! Please just check the gift-wrapping option at check out. All gift-wrapped orders are wrapped in custom ALISON LOU wrapping paper and with an ALISON LOU bow. We also provide a small ALISON LOU shopping bag with your order. We can also include handwritten notes if requested.
What size ring am I?
We know figuring out your ring size is tricky, please use our Ring Size Chart to help with your Alison Lou purchase.